Product Warranty Programs
The following Warranty Programs are available World-Wide. For pricing information or additional details, please contact your designated Account Executive, or, send an email to sales@verari.com. If you already have a Warranty Program and have questions about deliverables and/or period of coverage, please contact support@verari.com.

Gold Level Warranty Program
Customers can upgrade their Standard, Standard/AE, or Silver Level Warranty to the Gold Level Warranty. This warranty offering includes:

 • 1, 2, or 3 year standard warranty options with 4 hour on-site response.

 • The warranty covers: failure diagnosis and replacement of factory parts and labor.

 • Technical Support will respond 24x7 within one (1) hour of the Service Request being logged. This is    measured, monitored and guaranteed.

 • The hours of coverage for onsite services are 24 hours, 7 days a week, and 365 days a year.

 • Incidents can be reported via Email, Web, or Telephone. The stated SLA for this warranty offering will be    honored regardless of the method used.

 • The Warranty is valid from the date of shipment.

 • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials    quote prior to repairs being executed.

Silver Level Warranty Program
Customers can upgrade their Standard or Standard/AE Level Warranty to the Silver Level Warranty. This warranty offering includes:

 • 1, 2, or 3 year standard warranty with Next Business Day on-site response.

 • The warranty covers: failure diagnosis and replacement of factory parts and labor.

 • Technical Support available during North American business hours (8 AM to 8 PM Eastern Time, M-F).

 • Technical Support will respond within a one (1) hour telephone response to the customer call. This is measured, monitored and guaranteed.

 • The hours of coverage for onsite services are Next Business Day from 8:00 AM to 5:00 PM site time.

 • Incidents can be reported via Email, Web, or Telephone. The stated SLA will be honored regardless of the method used.

 • Warranty is valid from the date of shipment.

 • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials quote prior to repairs being executed.

Standard w/Advanced Parts Exchange Warranty
Customers can upgrade their Standard Warranty with an option for Advanced Parts Exchange. This warranty offering includes:

 • 1, 2, or 3 year standard limited warranty (RMA only - no on-site service).

 • The warranty covers: failure diagnosis and replacement of factory parts and depot repair labor.

 • Help Desk support hours are 8:00 AM to 8:00 PM Eastern Time (Monday through Friday except holidays).

 • Replacement Parts will be shipped same business day (next business day if after 3pm ET) upon diagnosis of    failure and issuance of an RMA number.

 • Warranty is valid from the date of shipment.

 • Failed parts must be returned to Verari within 15 Business Days. Verari reserves the right bill for parts not    returned within 15 Business Days at the then current fair market value.

 • Verari pays shipping both ways in North America. Verari Pays Shipping one way International.

 • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials    quote prior to repairs being executed.

Standard Level Warranty Program
Verari Systems includes 1 Year of Standard Warranty Coverage on every system sold. The coverage period can be extended to 2 or 3 years. This warranty offering includes:

 • 1, 2, or 3 year standard limited warranty (RMA only - no on-site service).

 • The warranty covers: failure diagnosis and replacement of factory parts and depot repair labor.

 • Help Desk support hours are 8:00 AM to 8:00 PM Eastern Time (Monday through Friday except holidays).

 • For Depot Repair of product and/or shipment of replacement parts, a Return Material Authorization (RMA)    number is required and will be provided by Technical Support following failure diagnosis.

 • Warranty is valid from the date of shipment.

 • Depot Repair turn-around time is 5 days, not including shipping time (RMA required).

 • Replacement Parts ship Next Business Day upon receipt of failed parts (RMA required).

 • Verari pays shipping one way.

 • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials    quote prior to repairs being executed.